Contact Us

If you wish to contact us you can do so by emailing us at support@kontrabandstores.com and a member of our customer service team will respond as soon as possible.  When emailing please remember to give as much information about your query as possible, such as order numbers, products your having trouble with and the url of the store you are using.

Returns/Exchanges

We want you to be fully satisfied with your purchase. If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of delivery is payable by the customer. If your return is due to a Kontraband error, please contact us at support@kontrabandstores.com to arrange alternative returns information.

When retuning items, we strongly recommend that when you return items, you ask the post office for proof of postage.  You can obtain this by asking your local post office for a proof of postage recipt.  We cannot process returns that are lost in the post. 

 

How can I return items?

To return an item, you first need to print off a returns form:

You need to include this returns form with your return to ensure we can process your return quickly and efficiently. If your return is due to a Kontraband picking error, please contact us before returning.  When retuning items, we strongly recommend that when you return items, you ask the post office for proof of postage.  You can obtain this by asking your local post office for a proof of postage recipt.  We cannot process returns that are lost in the post. 

 

What address do I return my order to?

For UK Returns:
Kontraband Returns
PO Box 6170
Kenilworth
CV8 2ED

For international Returns:
Kontraband Returns
Studio D, Unit 4, 
Thane Works, 
London, 
N7 7NU
United Kingdom 

 

What can I return?

You may return all new, unworn / unused items fulfilled by Kontraband Stores for a full refund of the cost of the product.

Please note: We cannot accept returns on the following types of items:

  • CDs/DVDs that have had their seal broken.
  • Perishable goods such as food.
  • Underwear / Earings
  • Taylormade / Personalised items.
 

Will any return costs be refunded?

Unwanted orders must be returned by post and the cost of the delivery is payable by the customer. If you return something because of an error on our part or because it’s damaged or defective, please contact us at support@kontrabandstores.com to arrange pre-paid returns.

Kontraband will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

 

When will I get my refund?

We endevour to process refunds within 24 hours of receiving your return, however please allow 7 days for your refund to be fully processed. If your return is due to our error, please contact us at support@kontrabandstores.com before returning, as we will cover the cost of postage and will provide alternative returns information.